Privacy Policy

Introduction

Eufori Tech Private Limited (“Eufori“, “we“, “our“, or “us“) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Eufori mobile application (the “App“) and any related services (collectively, the “Services“).

This Privacy Policy applies to all users worldwide and should be read in conjunction with our Terms and Conditions. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy and the Terms and Conditions.

Please read this Privacy Policy carefully. If you do not agree with the terms, please do not access the App or use our Services.

1. Compliance with Data Protection Laws

We comply with applicable data protection laws, including but not limited to:

General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the United Kingdom.
California Consumer Privacy Act (CCPA) for residents of California, USA.
Indian Information Technology Act, 2000, and its amendments, along with any other applicable Indian data protection regulations.

2. Information We Collect and How We Use It

2.1 Information You Provide to Us

Personal Identifiers: Name, email address, phone number, mailing address, and other contact information.
Health and Fitness Data: Weight, height, age, gender, activity levels, dietary preferences, food intake, workout information, and other health-related data.
Account Information: Username, password, and unique identifiers.
Payment Information: Credit card, debit card, or other payment details processed securely by our PCI DSS-compliant payment processors. We do not store full payment card details on our servers.
Communications: Any information you provide when you contact us for support or participate in surveys.

Consent for Sensitive Health Data: By providing your health and fitness data, you explicitly consent to our processing of this sensitive personal information for the purposes outlined in this Privacy Policy.

2.2 Information We Collect Automatically

Device Information: Mobile device ID, IP address, operating system, device model, and manufacturer.
Usage Data: App features used, time spent on the App, preferences, and interaction with content.
Location Data: With your explicit consent, precise geolocation data from your device.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services.

2.3 How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain Our Services: Ensuring the App functions correctly and providing you with the requested features.
Personalization: Customizing your experience by tailoring content and recommendations based on your preferences and health data.
Improvement and Development: Analyzing usage to improve existing features and develop new ones.
Communication: Responding to your inquiries, providing customer support, and sending administrative information.
Processing Transactions: Facilitating payments and preventing fraudulent transactions.
Marketing Communications: Sending you promotional materials and updates with your consent. You can opt-out at any time.
Analytics: Generating anonymized and aggregated data for statistical analysis.
Legal Compliance: Fulfilling our legal obligations and enforcing our Terms and Conditions.

2.4 Legal Basis for Processing Personal Data (EEA and UK Users)

Our legal basis for collecting and using personal data depends on the information concerned and the context in which we collect it:

Consent: For processing sensitive health data and sending marketing communications.
Contractual Necessity: To provide the Services you have requested.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For improving our Services, fraud prevention, and ensuring network and information security.

3. Data Sharing and Disclosure

We may share your information in the following situations:

3.1 Service Providers

We employ third-party companies and individuals to facilitate our Services (“Service Providers“), provide the Services on our behalf, perform Service-related tasks, or assist us in analyzing how our Services are used. These include:

Payment Processors: To handle payment transactions securely..
Analytics Providers: To monitor and analyze the use of our Services.
Cloud Storage Providers: For data storage and management.
Marketing Partners: For sending promotional communications (with your consent).

These Service Providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Obligations and Security

Compliance with Laws: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: To protect and defend the rights or property of Eufori, prevent or investigate possible wrongdoing, and ensure the personal safety of users.

3.3 Business Transfers

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal data may be transferred.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

4. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Standard Contractual Clauses (SCCs): For users in the EEA and UK, we use SCCs approved by the European Commission to ensure adequate data protection when transferring personal data internationally.
Adequacy Decisions: We rely on adequacy decisions where applicable.

By providing your information, you consent to such transfers while we ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Information: Until your account is deleted or as required to provide you with the Services.
Health and Fitness Data: As long as you maintain an active account.
Legal Obligations: As required by applicable laws and regulations.
Anonymized Data: We may retain anonymized and aggregated data indefinitely for research and analytical purposes.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal data.
Rectification: Correct any inaccurate or incomplete personal data.
Deletion (“Right to be Forgotten”): Request deletion of your personal data.
Restriction: Request restriction of processing your personal data.
Portability: Receive a copy of your personal data in a structured, commonly used format.
Objection: Object to the processing of your personal data for certain purposes.
Withdraw Consent: Withdraw consent at any time where we rely on it to process your personal data.

Exercising Your Rights:

To exercise these rights, please contact us at support@euforitech.com or use the “Help” option within the App. We will respond to your request within the time frame required by applicable law.

7. Security of Your Personal Information

We implement industry-standard security measures to protect your personal information, including:

Encryption: Data encryption in transit (SSL/TLS) and at rest (AES-256).
Access Controls: Restricted access to personal data to authorized personnel only.
Security Assessments: Regular security audits and vulnerability assessments.
Training: Employee training on data protection and privacy obligations.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

8. Data Breach Notification

In the event of a data breach affecting your personal data, we will:

Notify you and the appropriate supervisory authorities promptly, as required by applicable laws.
Provide information about the nature of the breach, affected data, and measures taken to mitigate the breach.
Assist in minimizing any potential adverse effects.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for various purposes:

9.1 Types of Cookies We Use

Essential Cookies: Necessary for the App to function properly.
Analytics Cookies: Help us understand how you use our Services (e.g., Google Analytics).
Preference Cookies: Remember your settings and preferences.
Marketing Cookies: Used to deliver advertisements relevant to you.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@euforitech.com. We will take steps to delete such information promptly.

11. Marketing Communications

With your consent, we may send you marketing and promotional communications. You can opt-out of these communications at any time by:

Clicking the “Unsubscribe” link in the emails.
Adjusting your preferences in the App settings.
Contacting us at privacy@euforitech.com.

Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to your account or our ongoing business relations.

12. Account Deletion

You may delete your account at any time through the App settings or by contacting us at support@euforitech.com. Upon deletion:

Personal Data: We will delete or anonymize your personal data, except where retention is required by law.
Anonymized Data: Non-identifiable aggregate data may be retained for analytical purposes.

13. Third-Party Services

Our App may contain links to third-party websites or services not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review their privacy policies before providing any personal information.

14. Payment Information Handling

All payment transactions are processed through secure, PCI DSS-compliant third-party payment processors. We do not store or have access to your full payment card details. Our payment processors adhere to strict security standards to protect your financial information.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy. You are advised to review this Privacy Policy periodically for any changes.

16. Dispute Resolution and Governing Law

16.1 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the local courts located in Coimbatore, Tamil Nadu, India, and you and we hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts.

17. Contact Us

If you have any questions about this Privacy Policy, or if you have any complaints, concerns, or requests related to your privacy or this policy, please contact us here or at:

Eufori Tech Private Limited
1B3, Vaiyapuri Nagar, Kurumbapalyam, Coimbatore, Tamil Nadu, India 641107

Email: complaints@euforitech.com

We will strive to respond to your inquiries and resolve any issues in a timely and effective manner.

18. Accessibility and Language

This Privacy Policy is written in clear, plain language to ensure it is easy to understand. If you require this policy in another format or language, please contact us at support@euforitech.com.